TEAM & CHANGES PROGRAMS

T.E.A.M.

(Telecommunications Education and Assistance in Multiple Languages)

T.E.A.M. focuses on assisting consumers with their phone, internet and cable bills.

To receive help with your internet, phone and cable bill, please follow these steps:

  1. Take a photo of your bill.

  2. Include your name.

  3. Include your phone number.

  4. Text us:

(559) 716 - 1498

&

C.H.A.N.G.E.S.

Community Help and Awareness of Natural Gas and Electricity Services

C.H.A.N.G.E.S. aims to assist consumers with energy-related issues.

We focus on three main areas: consumer education, care assistance, and program outreach.

  • Consumer Education:

    • The programs aims to educate consumers about telecommunications-related topics.

    • We provide information in multiple languages and with cultural sensitivity to ensure effective communication.

    • Our goal is to empower consumers with knowledge about their rights, options, and resources.

  • Care Assistance:

    • Care assistance involves resolving billing disputes, addressing service disruptions, or explaining complex terms and conditions.

  • Program Outreach:

    • The programs actively reach out to consumers throughout the County of Madera.

    • Program outreach aims to increase awareness of the programs and ensure accessibility to those who may benefit from the services.

To receive help with your electricity bill, please follow these steps:

  1. Take a photo of your bill.

  2. Include your name.

  3. Include your phone number.

  4. Text us:

(559) 716 - 1545

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